Segmentation

With Inline Manual's Segmentation feature you can create specific segments of users, based on the data you send to us. Then you'll be able to target specific users based on their segment and launch a topic which is more relevant to their needs.

Under the People tab you will be able to see the segments too, so you can filter out your users when looking at them.

How to use segmentation

Segmentation can be accessed via Segmentation tab under each Site. From there, you can easily create new segment or editing existing one, such as the default new user segment.

Examples of how you can use segmentation

  • Want to show a special greeting only new users? Use segments under Automation to launch specific messages for new users. See how to launch a tutorial for new users.
  • Want to show a message only for users with the "administrator" role on your site? You can filter out Topics from within the widget, and show specific Topics lets say only for your Administrators segments. You can do that if you are sending us role information. See more about People tracking.
  • Want to send a tour to people who have missed a feature? Send us information about your users, for example a group managed in your application, and sent via People tracking.. Then target this group with a rule. When they log in next time the tutorial will launch for them automatically.